Our vision is healthcare that not only recognizes but celebrates diversity in all its forms – gender, identity, bodies, sexual orientation, skin color, and cultural background. We want to be a place where everyone feels safe, understood, and respected.
- Vision
In times of social and political challenges, such as the current shift to the right, we are committed to ensuring that discrimination and exclusion have no place in healthcare.
Through interdisciplinary collaboration and strong medical expertise, we strive to create a healthcare environment where empowerment is at the center. Our goal is to sustainably improve medical care for the LGBTQIA+ community, people of diverse backgrounds, and all those who take sexual health seriously – with compassion, knowledge, and openness.
- Values
Our values are grounded in respect, empathy, and a clear belief: every person deserves medical care that sees and appreciates them in their full diversity – regardless of gender, identity, sexual orientation, skin color, or origin.
We meet people without prejudice or labels – with openness and genuine curiosity for their individual needs. Discretion, confidentiality, and empathetic communication are a given. We aim for a partnership-based relationship where medical expertise and human care go hand in hand, creating healthcare that not only works, but feels truly good.
Growing Together
We value open and respectful exchange, because only then can we grow and evolve – for the benefit of everyone who comes through our doors. At the same time, we welcome positive feedback and appreciation, which often come too short but give our team strength and motivation. Your voice matters – whether praise or suggestions. Together, we can create healthcare that truly works and feels right.
feedback@segemvz.koeln
- FAQ
Frequently asked questions about appointments & booking
How do I book an appointment online?
Easy! Go to our website or use the app – pick your concern, choose a time, and confirm with just a few clicks.
Can I still book by phone?
Of course. Call us during our phone hours and we’ll help you directly.
Do you have walk-in hours?
Not really. But every day we keep some spots open for urgent needs. If you have an acute issue, we’ll do our best to see you the same day.
Can I just drop by if it's urgent?
We try to avoid long waits and overcrowding, so please always book first – even for urgent concerns. That way we can make sure you’re seen quickly.