Frequently asked questions
about your visit

Please bring your insurance card or the name of your private health insurance provider.

No. We treat patients with public (statutory) and private health insurance, as well as self-paying patients.

ArztDirekt is a secure online platform that allows you to easily book appointments, receive documents, and connect digitally with our practice — without any paperwork. You’ll also need the app to take part in video consultations.

Yes. Your data is protected by modern encryption technology. The platform meets all legal requirements for data protection and medical confidentiality.

You can use ArztDirekt either through your browser or with the app. The app is convenient but not mandatory.

No worries — just give us a call. We’ll help you quickly and you don’t need any technical knowledge.

Simply use our website or the app. Choose your concern, view available times, and book with just a few clicks.

Of course! You can reach us during our phone hours.

In gynecology, we provide the legally required five open consultation hours per week. This does not apply to general medicine. However, we keep time slots available each day for urgent issues and do our best to see you on the same day if needed.

We aim to avoid long waiting times and overcrowding, so please book an appointment beforehand — even in urgent cases.

All services covered by your statutory health insurance are free for you — such as general check-ups or certain HIV/STI tests.

Some specialized or extra tests (e.g., extended STI screenings, elective services) are not covered by insurance and must be paid privately. We’ll always inform you about costs in advance.

Unfortunately not.

No. Our queer-inclusive services are a standard part of our care. If something isn’t covered by insurance, we’ll let you know beforehand.

You can pay directly at the practice by card (debit or credit) or via invoice. Some services can also be paid in advance.

Yes. Our rooms are step-free and include an accessible restroom.

Our team speaks German, English, French, Spanish, Portuguese, Arabic, and Turkish. Depending on availability, we can also offer other languages — just ask us.

Yes. We can arrange interpreters or professional translation services if needed — please let us know early so we can plan accordingly.

We aim to provide low-stimulation waiting areas and are attentive to individual needs. Please tell us in advance what helps you feel comfortable.

Yes! We provide gender-sensitive, trans-affirming primary care — including hormone monitoring, GAHT, and referrals for further treatment.

We have a discrimination-free restroom concept with gender-neutral toilets.

Absolutely. You can tell us your name and pronouns, and we’ll consistently use them — regardless of your legal documents.

Yes. We provide open, non-judgmental counseling on sexuality, body, and health for all identities and lifestyles.

You’ll receive a number instead of using your name, and we won’t record personal data. The consultation is also anonymous. Please note that anonymous STI tests cannot be billed through public insurance.

See our section on PrEP for details.

Not for anonymous tests or sensitive services. However, insurance billing does require a name.

Only what is medically and legally necessary. You can always review your data and know exactly how it’s used.

Yes. We are aware of intersectional forms of discrimination and work to make our practice a safer space — for example, through queer and diversity-trained staff and a respectful atmosphere.

Our team is queer-friendly, trained, and open-minded. If you feel uncertain, you can contact us anonymously or bring a trusted person with you for your first visit.

It’s a voluntary program where your general practitioner coordinates all aspects of your healthcare. You come to us first with any health concerns, and we organize further steps for you.

No, participation is free of charge.

Yes, that’s part of the model. You agree to contact our practice first when you need medical help.
Exceptions:

Yes, but usually after discussing it with us. We’ll provide referrals and help with scheduling if needed.

Enrollment generally lasts for one year and renews automatically unless you cancel. You can withdraw at the end of any quarter.

Almost all statutory health insurers offer HzV contracts. We can check for you directly at our practice.

It’s simple — just ask us during your next visit. We’ll explain everything and handle the paperwork.

No, DMP participation is completely free — it’s covered by your statutory health insurance.

That depends on your condition, usually every 3 to 6 months. These visits are important to monitor your values and adjust treatment if needed.

Not always. Some visits are structured check-ups with blood tests, lung function, or blood pressure measurements. If anything is unusual, you’ll have a doctor’s consultation.

Yes, but only as needed according to the DMP plan — e.g., blood sugar, ECG, lung function, or weight, depending on your diagnosis.

Our practice documents your results in a digital DMP form, which is securely transmitted to your health insurance provider.

No, we handle the registration once you consent. You may receive a written confirmation from your insurer.

Yes. We recommend certified patient education programs — for example, for diabetes or COPD — to help you manage your condition confidently.

Yes, you can opt out anytime, though we recommend staying enrolled. For chronic conditions, consistent participation provides the best long-term benefits.