Frequently asked questions
about your visit

Just your insurance card – or the name of your private insurance provider.

Nope. We see people with public insurance, private insurance, and also self-payers.

ArztDirekt is a secure online platform where you can book appointments, get documents, and connect with us digitally – no paperwork needed. You’ll also need it if you want to join a video consultation.

Yes, totally. Your data is encrypted and protected, and the platform follows all legal rules on privacy and medical confidentiality.

Not really. You can use everything through your browser. The app is just an extra option if you like.

No stress – just give us a call. We’ll walk you through it.

Easy! Go to our website or use the app – pick your concern, choose a time, and confirm with just a few clicks.

Of course. Call us during our phone hours and we’ll help you directly.

Not really. But every day we keep some spots open for urgent needs. If you have an acute issue, we’ll do our best to see you the same day.

We try to avoid long waits and overcrowding, so please always book first – even for urgent concerns. That way we can make sure you’re seen quickly.

Everything that your public health insurance covers – like standard check-ups or certain HIV/STI tests.

Some extras (like extended STI screenings or personal requests) aren’t covered. We’ll always tell you upfront about the costs.

Unfortunately, no.

Nope. Our queer-sensitive services are part of our regular care. If something isn’t covered by insurance, we’ll let you know in advance.

You can pay right here with card (debit or credit) or by invoice. Some services can also be prepaid.

Yes! Everything is step-free, and we have a wheelchair-accessible bathroom.

Our team speaks German, English, Spanish and French. Sometimes we can arrange more – just ask us.

Yes, we can work with interpreters or arrange professional services. The earlier you let us know, the better we can plan.

We try to make our spaces as calm and low-stimulus as possible. Let us know what you need, and we’ll do our best.

Yes! We provide gender-sensitive, trans*-affirming primary care, including hormone monitoring and GAHT, plus referrals if needed.

We have gender-neutral restrooms.

Absolutely. You tell us your name and pronouns, and we’ll use them – no matter what’s on your ID.

Yes. We talk about sexuality, bodies, and health openly and without assumptions.

You’ll get a number instead of giving your name. No personal data, and the counseling is also anonymous. Important: anonymous STI testing can’t be billed to insurance.

Check out our dedicated PrEP section for details.

Not for anonymous services like testing. For insurance billing, though, we do need a name.

Only what’s legally or medically required. You can always ask to see your data and know exactly what’s happening with it.

Yes. We are aware of intersectional discrimination and design our practice as a safer space – with queer and queer-sensitive staff and a respectful atmosphere.

Our team is queer-friendly, trained, and open. If you feel unsure, you can contact us anonymously or bring a trusted person with you to your first appointment.

It’s a voluntary program where your general practitioner coordinates all aspects of your healthcare. You come to us first with any health concerns, and we organize further steps for you.

No, participation is free of charge.

Yes, that’s part of the model. You agree to contact our practice first when you need medical help.
Exceptions:

Yes, but usually after discussing it with us. We’ll provide referrals and help with scheduling if needed.

Enrollment generally lasts for one year and renews automatically unless you cancel. You can withdraw at the end of any quarter.

Almost all statutory health insurers offer HzV contracts. We can check for you directly at our practice.

It’s simple — just ask us during your next visit. We’ll explain everything and handle the paperwork.

No, DMP participation is completely free — it’s covered by your statutory health insurance.

That depends on your condition, usually every 3 to 6 months. These visits are important to monitor your lab values and adjust treatment if needed.

Not always. Some visits are structured check-ups with blood tests, lung function, or blood pressure measurements. If anything is unusual, you’ll have a doctor’s consultation.

Yes, but only as needed according to the DMP plan — e.g., blood sugar, ECG, lung function, or weight, depending on your diagnosis.

Our practice documents your results in a digital DMP form, which is securely transmitted to your health insurance provider.

No, we handle the registration once you consent. You might receive a written confirmation from your insurance.

Yes. We recommend certified patient education programs — for example, for diabetes or COPD — to help you manage your condition confidently.

Yes, you can opt out anytime, though we recommend staying enrolled. For chronic conditions, consistent participation provides the best long-term benefits.